Total Transfer Calls
Total calls transferred to the front desk or staff.
Successful Transfers
Unsuccessful Transfers
Successful Front Desk Transfers
Successful transfers routed to the Front Desk.
Successful Spa / Golf Transfers
Successful transfers routed to the Spa / Golf Department.
Successful Lakeside Seafood & Grill Transfers
Successful transfers routed to the Lakeside Seafood & Grill Restaurant.
Unsuccessful Front Desk Transfers
Calls that could not be successfully transferred to the Front Desk.
Unsuccessful Spa / Golf Transfers
Calls that could not be successfully transferred to the Spa / Golf Department.
Unsuccessful Lakeside Seafood & Grill Transfers
Calls that could not be successfully transferred to the Lakeside Seafood & Grill Restaurant.
Daily Transfer Analytics
Successful and unsuccessful transfers by day
| Date | Total Transfers | Successful Transfers | Unsuccessful Transfers | Front Desk Transfers | Spa / Golf Transfers | Lakeside Seafood & Grill Transfers | Successful Rate | Unsuccessful Rate |
|---|---|---|---|---|---|---|---|---|